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Every job is quoted after we review it. The address, the type of loss, the size of the structure, and the add-ons you need all change the work, so we quote each one instead of forcing it into a package. Adjuster, carrier, and contractor accounts can set up net-30 billing.

We give you the delivery timeline with the quote. Rush dispatch is available as an add-on, subject to pilot availability and weather. Analytic deliverables like thermal maps, 3D models, and measurement reports take longer than photo and video, and that timeline is in the quote too.

Every lossmap pilot is FAA Part 107 certified and carries a minimum of $1,000,000 in commercial drone liability insurance. We verify credentials on onboarding and check renewals on schedule.

Drone flights require safe conditions, generally winds under 20 mph and no precipitation. If weather delays a shoot, we’ll reschedule at no cost and keep you informed. Our standard delivery window pauses during weather holds.

Yes. You can create a share link for your gallery and forward it directly to adjusters, underwriters, or contractors. They can open it without an account, and you can replace the link or turn it off at any time. You also get a one-click download bundle of every file.

Payment is not collected on the website. Depending on the payment method you chose, we send a secure card payment link processed by Stripe, an invoice on net-30 terms for approved companies, or bill an adjuster account on file. Payment is due before delivery unless we have agreed to invoice terms in writing. See the Terms.

You can cancel at any time before a flight is scheduled by emailing us, and we handle any refund case by case, usually in full if no work has started. Once a pilot has been assigned and a flight window confirmed, cancellations may carry a fee to cover the pilot’s time and travel. See the Terms.

Submit a request and we open a ticket and email you a link to track its status. If you already have a ticket, you can check its status.